Frequently Asked Questions
How do I purchase a ticket?
To buy a ticket, create a free Neospin Lotto account, deposit funds, then choose your numbers or opt for Quick Pick. Confirm your selection and you will receive an email confirmation with your ticket details.
Are the draws fair and licensed?
Yes. Neospin Lotto operates under international gaming regulations. All draws use certified Random Number Generators (RNGs) and are independently audited to guarantee fairness and transparency.
How are winners selected?
Winners are determined by our certified RNG system in the presence of independent auditors. Results are published immediately after each draw and can be verified on our website.
How do I claim my winnings?
If you win, you will receive an email and SMS notification within 24 hours. Log into your account to view payout options and follow the instructions to transfer your prize to your bank account or choose another payout method.
How can I set deposit limits?
In your account settings, navigate to “Responsible Gaming” to apply daily, weekly, or monthly deposit limits, request time-outs, or self-exclude for a specified period. These tools help you stay in control of your play.
How secure is my personal data?
We use industry-standard SSL encryption, secure servers, and regular security audits to protect your information. Our privacy policy complies with GDPR and other global data-protection regulations.
